Here at PG Surveyors, we know how important it is to our clients that we consistently produce a high level of service at all stages of the design, planning and construction process. In a bid to maintain our excellent service levels, our company sent out their annual customer satisfaction survey to all clients who had used Building Control or other associated services through PG Surveyors.
The sections covered within the questionnaire were:
Returns scored an overall satisfaction rating for 'very satisfied' of 97.1%. These results are positive confirmation that our customers recognise the benefits associated with appointing PG Surveyors as Approved Inspectors.
Some of the comments left by our customers included:
"Very good service provided" Thornsett Developments Ltd
"Brilliant service, I will be recommending at every opportunity. Thank you." Casca Developments Ltd.
"Incredibly efficient communications! Thank you for your patience, understanding and, above all, professionalism." Centurion Property Investments
"The overall service is first class from planning through to delivery of the project. The team were efficient and punctual in every case from dealing with questions to visiting site for key stage inspections. This was my first time using PG Surveyors and we would gladly forward our recommendations." Talbot Design (Searle)
We are delighted to have received such feedback for our customers and are continually looking to improve our efficiency levels and range of products offered to ensure a seamless approach to complying with Building Regulations.
Our level of expertise ranges across all types and scale of development including innovative design solutions and our service goes far beyond the provision of building control, allowing us to provide a range of additional services.
For more information, please contact Stuart Truss, our Business Development Director, on:
M:07824 532 596 T:0844 873 3663 E: stuart.truss@pgsurveyors.co.uk
